What are our policies?

Appointment Policy for Studio Essex

Arriving more than 10 minutes late to any appointment will deprive one of their treatment time and the provider’s time. Arriving late to an appointment may result in cancellation and rescheduling, at our discretion, and a charge of our cancellation fee. If we are able to accommodate one in a safe and timely manner, we will make an effort to safely treat within the remaining time of the scheduled appointment. 

Cancellation, Rescheduling, and No-Show Policy for Studio Essex

By scheduling an appointment with us, the patient agrees to our cancellation, reschedule and no-show policy. Our office follows a strict 48-hour cancellation, reschedule and no-show policy to ensure all patients can receive their treatments in a timely manner, while respecting everyone’s time. Any patient that reschedules/cancels within 48 hours of their appointment, no-shows, or arrives late will automatically forfeit their $75+ deposit. Fees will still be charged in the event that the appointment is scheduled by another party. 

New patients who no-show, arrive late, or cancel/reschedule within the 48 hours of their appointment, may be declined to be seen in the future. Established patients may be required to pre-pay for future services following a no-show, a late arrival or a cancellation/reschedule within 48 hours of their scheduled appointment. This prepaid amount is non-refundable. If an appointment is rescheduled 48 hours before the appointment time, this prepaid amount will be credited for future services. 

Refund Policy for Studio Essex

We do not offer refunds on any services provided. Aesthetic results can vary greatly from person to person, and while we do our best to achieve the desired results, results cannot be guaranteed. Patients are responsible for additional treatments needed to achieve desired results. Refunds will not be issued for purchased skin care or any additional products. Defective products may be exchanged within 14 days for the same product only at the discretion of Studio Essex. No refunds on Gift Certificate purchases.