Meet the staff of Heights Plastic Surgery….
Dr Cara Downey and staff are committed to providing you with customized treatment plans aimed at improving your quality of life. We strive for the highest level of satisfaction by providing education and options. We hope that our clients truly feel our commitment to safety, quality, compassion and respect. Here at Heights Plastic Surgery, you are treated like family.
Our Practice Manager, Carla Bandini, has been with the practice since its inception. She has incredible organizational skills and attention to detail. She is instrumental in assuring that the business runs smoothly and that patients are properly educated and prepared for their care. She also is a certified billing specialist and takes care of all our communication to and from insurance companies.
Drilona Ibraimi, BSN, RN Drilona completed her Bachelor of Science in Nursing from Lewis University in Romeoville, IL. Her strong passion for the aesthetic industry is what brought her to obtain her certification in cosmetic injectables. Through extensive trainings from top plastic surgeons and injectors across the country, Drilona ensures her patients are receiving the utmost safe and innovative aesthetic treatments. She is known for her attention to detail and natural-looking results. As a patient of Drilona’s, one can expect a thorough consultation focused on patient driven goals and concerns, followed by high quality outcomes.
Laura (Roby) Macko , RN BSN CANS Laura is a board certified aesthetic nurse specialist and has been in the aesthetic industry for almost seven years. Laura is one of the few nurses in the area to have her CANS certification which requires extensive training, education, and years of experience to obtain. She is committed to providing high-quality, innovative aesthetic treatments with patient safety as top priority. Laura prides herself on taking her time with patients, building trust through personal relationships. She is committed to creating patient-specific treatment plants with the patient’s aesthetic goal as the primary focus. As a nurse injector, Laura combines her thorough knowledge of facial anatomy, her caring nature, and her clinical expertise to achieve natural, conservative results for her patients in a comfortable setting.
Melissa adds to the team more than 10 years of experience in hospitality. She provides exemplary customer care to everyone that walks into the practice. Melissa assists patients in preparation and throughout their care. In addition to providing detailed education, her compassionate disposition and communications skills help make patients feel at ease.
Jordan is our social media and marketing coordinator. Jordan has greater than 5 years of experience in the medical and marketing industries. She brings a background in luxury customer care and client engagement to the practice. These attributes compliment her ability to provide an enduring and authentic experience for our guests as they are navigated through their personalized journey.
Grace is one of our newest team members. Grace has over 8 years of customer service experience with a passion for the medical industry and patient care. Grace is well adapted to fast paced environments while remaining attentive to patients ‘ needs. Her adaptability and willingness to help make her interaction come easy.
Brenda has combined experience in aesthetic medicine and nursing. Her diverse skill set provides great utility within with practice. With greater than 10 years of medical spa training she augments the experience available at Studio Essex. Additionally, her nursing background and operating room skills allows her to support the safety protocols and operations of our surgery center as the nurse manager of Upper Heights Surgery Center.
Cynthia is the manager of our AAAASF certified operating room facility – Upper Heights Surgery Center. Her credentials are elaborately immersed in a variety of modalities of the perioperative setting. Cynthia brings greater than 20 years of experience in the operating room. She has designed and orchestrated the ultimate operative theater and recovery suites to compliment the luxury atmosphere for aesthetic surgery. Upper Heights Surgery Center is compliant with and regulated by the standard of the most stringent surgery center regulatory agency – AAAASF
Meet Megan, one of our Patient Care Coordinators! Megan has nine years of experience in both cosmetic surgery and non invasive aesthetic treatments. Megan has a love for helping others and enjoys being able to assist patients throughout their entire pre-operative experience with Heights Plastic Surgery. She is also currently studying to acquire her Bachelor of Science in Nursing. Some of Megan ‘ s greatest assets are her unmatched organizational skills, in-depth surgical and aesthetic knowledge, and compassion for others. We feel that this makes Megan an outstanding addition to our team and know that you will too!
Armando Medina is a certified cosmetic laser professional, and healthcare executive. His passion for skincare began from an early age, after being treated for acne-related issues. After receiving his master’s degree in healthcare administration, he went on to pursue a career in the aesthetics field and became a licensed laser technician. He has worked and trained under some of the leading providers, and has taken special interest in bio-photonics and laser tissue interaction.
He takes time to navigate patients through different treatment alternatives, ensuring their safety and optimal results.