Front Desk Coordinator

Front Desk Coordinator 

The Front Office Coordinator position represents our brand. This person is responsible for creating a positive first and last impression with patients. Responsibilities include running a smooth and efficient front desk, greeting all patients with a smile and enthusiasm, answering phone calls in a timely manner with an understanding of aesthetic procedures to ensure you can handle all questions/objections and book the patient for a consultation. You will be responsible for scheduling, confirming all appointments, sending patient paperwork, checking patients in and out, and pre-booking their next appointment. As a Front Office Coordinator, you should combine a pleasant personality with a dynamic professional attitude to control the patient experience.

KEY RESPONSIBILITIES

• Welcomes patients and visitors with a warm and friendly attitude
• Answers phone calls, schedules appointments, and manages office and multiple provider schedules maximizing time and efficiency
• Will provide accurate information about our plastic surgery procedures, body contouring services, and aesthetic treatments to potential clients
• Assists patients with completing necessary paperwork
• Maintains patient records and ensures confidentiality and security of all sensitive information
• Coordinates with cross-functional staff to ensure smooth patient flow and efficient scheduling of consultations, treatments, and follow-up appointments
• Manages and organizes patient files, ensuring they are up-to-date and easily accessible
• Collects payments accurately
• Provides support to other team members as needed, including assisting with administrative tasks and maintaining a clean and organized office.

QUALIFICATIONS

• Plastics, Dermatology, MedSpa experience is preferred, will train for the right candidate
• Enthusiastic, caring, and friendly personality with strong written and verbal communication
• Ability to prioritize tasks efficiently and effectively and take initiative when needed
• Willingness to learn about our products and services in order to provide knowledgeable recommendations for clients
• Organization and ability to complete tasks in a dynamic environment
• Social Media savvy, sales experience, experience with scheduling/CMR system, Basic Computer Skills (Word/Excel/Adobe) and Ability to use fax, copier, scanner, and email.
• Knowledge about skincare/aesthetics

Note: This job description is intended to provide a general overview of the position. It is not intended to be an exhaustive list of responsibilities or requirements.

Job Types: Full-Time, Part-Time

Pay: Based on Experience

Submit Your Resume for Consideration by emailing: info@heights-plasticsurgery.com